File a Complaint - Introduction
Please follow the below step-by-step process in case you have a problem with goods or services that you have purchased and wish to submit a complaint.
Should you require any assistance during this process, please feel free to contact the Consumer Helpline on 1429.
It is noted that this process is
intended exclusively for consumers
, i.e. natural persons who are acting outside their trade, business or profession. The Consumer Protection Service cannot be referenced in the case of disputes between traders
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Ministry of Energy, Commerce and Industry
Consumer Protection Service
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